Effective Interactions with the Special Needs Population for Police/Fire/Dispatch

Instructor:

Dr. Stephanie Zoltowski-Siordia is a consulting psychologist and founder of Spectrum Training Solutions. A former military police officer, she provides training nationwide on communication, mental health, and neurodiversity within first-responder and public-safety environments. With a Doctorate of Psychology and more than 20 years of experience, she specializes in practical, real-world training that helps professionals build resilience, sharpen communication, and perform effectively under pressure. Since 2020, she has provided specialized training to nearly 6,000 professionals nationwide, serving law enforcement agencies, fire/EMS departments, universities, and hospital networks.

Course Description:

This training provides a comprehensive look at the Special Needs Population, provides Emergency Services personnel the opportunity to see different perspectives, and equips them with interaction techniques specific to the population. The ultimate goal is to maximize safety and positive interactions for both Emergency Services personnel and individuals with special needs. Throughout the session, participants will engage in discussions, hands-on activities, demonstrations, and discuss real-world scenarios.

Topics:

• Understanding People with Special Needs
• Communication Strategies
• Verbal De-escalation & Intervention
• Transporting Individuals with Special Needs
• Dangers of Physical Restraints
• Understanding Risks of Physical Restraints
• Keywords & Phrases
• Special Needs Parent/ Child Panel
• Interacting with People who are Nonverbal

Course Details:

• DATE:  January 14, 2027
• TIME: 8:30 a.m. - 4:00 p.m.
• COST: $175.00 (Small Agency Group Discount – FREE)
• LOCATION: Oakland Police Academy 2900 Featherstone, Auburn Hills, MI 48326
• REGISTRATION: Email: policetraining@oaklandcc.edu or phone: (248) 232-4227

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- 302 Funds Eligible -