Explore Student Technical Helpdesk

Student Technical Help Desk

Get the technical support you need to be successful.

You can access free technical assistance for all OCC technology by contacting the Student Technical Help Desk.

Our knowledgeable and friendly team members are available to provide technical support via phone or email. Additionally, you can find helpful articles and other student information on the OCC Client Portal.

We are Improving Our Technology Systems

To better serve you, OCC is updating its technology systems from June 11 at 5 PM through June 22. While D2L will be available, some online systems may be temporarily unavailable during this time.

We recommend planning ahead and completing time-sensitive tasks early. Thank you for your patience as we make these improvements.

Services Available

The Student Technical Help Desk can assist you with a variety of issues, including:

Log in issues and/or password reset for MyOCC, D2L and your student email
Okta Multifactor Authentication
Wi-Fi and Internet Access
Virtual Desktop (VDI) Access
Out of Country Access

Having trouble logging into MyOCC after hours or on the weekend?

Step by step instructions and helpful articles can be found on the Okta Multifactor Authentication Instructions page.

Did you know?

OCC Students are eligible for software and hardware discounts:

Dell | Create a Dell account and shop discounted hardware like laptops and monitors
Office365 | Gain FREE access to Office 365 online version with your OCC student email
OnTheHub | Access FREE and discounted software