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Computer Support Technician

Jobs in the Information Technology field are in high-demand. Training for the Computer Support Technician program will include classes related to CompTIA and soft skills classes to prepare you for a job in the technology industry. Individuals with CompTIA certifications typically can start their career as a helpdesk technician, IT technician, helpdesk analyst and similar roles. 

  • Average entry-level wage range: $16 - 20 per hour

 

Program Information

Start your Someday! 

Attend an information session to learn more. During the half hour online presentation, you'll learn more about this face-to-face program, classes included with the training, hands-on components, application details, opportunities to earn certifications, employer partnerships and more.

Register for An Information Session

Customer Service Rep Turned IT Tech

OCC’s short-term training program changes the path for former customer service representative. Read Jack's story.

 

What to Expect

  • Focus: CompTIA, Customer Service, Business & Technical Writing, Mike Rowe Work Ethic and Workplace Skills
  • Course details: For specific details about courses and descriptions included in the training, please review the program description.
  • Certifications*: CompTIA Tech+, CompTIA A+, Certified Customer Service Professional and Mike Rowe Work Ethic
  • Employer Partners: Branex Group, Entech Staffing Solutions, Huntington Technology, Logicalis, Michigan State Police - Cyber Command Unit
  • Resources: We understand that you may encounter unexpected challenges. We do our best to help you succeed during the training. We have compiled a resource list with OCC and community-based accommodations, career services, clothing resources, food assistance, technology, and more.

*Note: Individuals who pass both CompTIA A+ Core 1 and Core 2 exams are eligible to receive four credits at OCC. These credits can be applied towards CIS 2980 Computer Service Technologies & Techniques (A+). Visit the Licensure and Certification Credit web page for more details.

  CST Pass Rate  

Mike Rowe Pass Rate

 

Training Payment Options

We understand that our short-term training programs are an investment. Our goal is to help retrain you so you can quickly gain employment and earn a good income in the field. 

The good news is that there are options to pay for your training. Any combination of these methods can be used as a source of payment. If you have additional questions, please contact the program coordinator.

Ready to take the next step and apply? Learn more about the application steps.

The training can be paid out-of-pocket. Accepted forms of payment include Apple or Google Pay, credit card, debit card, cashier's check or money order.

A short-term training program payment authorization form and registration form will need to be completed prior to the start of the program. The amount generally needs to be paid in full prior to the training start date. The forms and payment should be completed by the application deadline. The cost of the program is non-refundable. Connect with the program coordinator to initiate the process. 

If you're interested in a payment plan, details can be discussed with the program coordinator. Please note that these training programs are 14-weeks or less. Given the nature of this being short-term, the amount needs to be paid in full before the training program ends. 

Employers want to see their employees succeed and continue to grow! Many companies are willing to help pay for current employees to go through training. 

Many small, mid-sized, and large businesses offer some form of tuition assistance or reimbursement. Check with your employer for details. 

If you're a U.S. veteran, thank you for your service! If you were honorably discharged, you may qualify to use GI Bill benefits. There are several ways how your benefits can be used, including non-degree training programs.

If your parent or guardian setup a MESP account for you, the monies can be used towards a training program. Or, if you had a child with an account who didn't pursue college, you can use the funds for yourself.

If you graduated from high school or earned a GED in 2023 or later, you might qualify for up to $4,000 in tuition dollars over two years. The Michigan Achievement Skills Scholarship is open to Michigan residents who have not yet earned an associated or bachelor's degree. Eligibility requirements apply and the application is available online.

We have partnered with Oakland County Michigan Works! to offer this training to qualified candidates. Individuals meet with a career advisor to walk you through the process.

Funding is usually open to individuals who meet the following eligibility requirements:

  • U.S. citizens or those authorized to work in the United States
  • Ages 18+
  • Registered with the Selective Service (if applicable)
  • Other requirements may apply (i.e., residency and employment status)

Specific funding levels vary by individual. Your Michigan Works! advisor will help determine your exact funding level that you'll qualify for.

 

Career Pathway

Jobs in the IT industry are in high demand and several opportunities are available for IT professionals. Your personal career pathway will depend on training, education, and on-the-job experience.

  • Education:  OCC short-term training certificate
  • Sample occupations:  Helpdesk Analyst, Network Technician, IT Support Technician, etc.
  • Education: Bachelor's degree, Master's degree, professional experience, etc.
  • Sample occupations: Cyber Security Engineer, Chief Technology Officer, Network Engineer, etc.

Start Your Someday Today!

If you're interested in a short-term training program, please complete the form below. An OCC representative will be in contact with you soon. 

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